Informational features, help and feedback

In this chapter, we describe the informational features and processing feature that are available to you in eLUNa, as well the the different ways to request assistance directly from the system. 

 

1. Document processing statistics

 

After uploading, you can check the processing status of your document through the Document Statistics menu under the Document information icon in the main toolbar.

                                                           

The document statistics pane will pop up, displaying information about various aspects of document processing. The coloured dots to the left of each element indicate the processing status:

 

               Green dot: processing completed

              Yellow dot: processing in progress

               Red dot: processing not yet started.

 

                         

 

The Index and Terminology searches can be reset by clicking on the Search buttons . Note that indexes are updated automatically, while terminology does not.                                                                  

 

2. Document completion and users

 

Also under the Document information icon, you can see the percentage of completion of the current job and the users who have worked on a file. Click on the circular arrow to update the percentage periodically. Hover the mouse over the person icon to see the name of the person has worked on the file. 

                                                                                              

 

 

3. Source file download

 

To download the source language document in MS Word format, click the Document information icon and select View source file

                                 

 

4. Viewing job documents 

 

If there are other documents uploaded under the same job number, you can see them under Job documents. Open any of the documents by clicking the corresponding link. The documents open in the target language if they have been translated.

                                    

 

5. Getting help and reporting issues

 

Click the Help button on the main toolbar to access assistance, instructional materials and other resources, including:

  • Report an issue button, to report issues to the Help Desk.
  • Links to the User Guide, FAQs and instructional videos.
  • Explanation of segment background color codes (hover the mouse pointer on a color to see its meaning);
  • eLUNa keyboard shortcuts (also accessible by pressing Alt+F1).

                                  

 

The Report an issue button allows you to report any problems you encounter while working in eLUNa. If you experience an issue that you are unable to resolve, go to Help menu at the top-right corner of eLUNA Intray and click Report an issue. This will send an automatic message to the support team and the eLuna Focal Points.  When sending the Report an issue message, make sure to briefly describe the issue and include screenshots of the error or problem found. Include the file if you are unable to upload it.

 

                            

 

6. Reference request

 

The Reference request feature provides additional reference-related assistance to users. If, while translating a given segment, you need help with finding references for a particular concept, expression, quotation, etc., you can use this feature to send a request to the reference team in your duty station or any other duty station. To request references, click the “Reference request” icon on the edit box bar.

 

                       

                     

This will open a popup window. Provide a brief description of what you need in the popup window and click “Send”.  The system will send an email to the reference team in the selected duty station (your duty station by default). The message automatically includes your name, your email address, a copy of the active segment and a link to the current document in eLUNa. The reference team will respond by email. 

 

                            

         Note that reference request to New York (UNHQ) will be redirected to the Dag Hammarskjöld Library contact page.